Exam Study Materials

DISCLAIMER: The CCM^® exam is practice-based, meaning all questions are based on the knowledge that an experienced case manager should know and understand. As an exam candidate, you are not required to take any course or purchase any study materials. Purchasing study materials is optional and not required to take the exam. Attending or purchasing courses or study materials is not a guarantee of passing the exam. The Commission™ does not endorse or approve any study materials.

8-WEEK EXAM PREP CIRCUIT

The time it takes to study and prepare for the CCM^®  exam varies based on your schedule. From the close of the application window, you’ll have at least eight weeks to continue your preparation. This is a high-intensity guide to aid in exam review, designed to elevate your core knowledge and confidence surrounding the six domains. It’s a handy reminder to frequently review materials leading up to the exam, so you feel ready and confident on exam day.

WEEK 1

Session 1

• To start, download the exam blueprint from the Certification Guide to familiarize yourself with the weighted domains and sub-domains. Then, download the Glossary app and Quiz app to study on the go. 

Session 2 

• There are a total of 6 domains that are further divided into sub-domains. Highlight any domains and sub-domains that you know may need further review.
• Review Glossary terms on the app for 20 minutes. Be sure to mark the ones that need more focus. 

Session 3 

• Dedicate time to a focused study session to review the first knowledge domain, Care Management, along with its sub-domains.
• Research, review references, and implement any other study materials that relate to this domain. 

WEEK 2

Sessions 4 & 5

• Continue reviewing Week 1, summarize key concepts and any additional research from Session 3. Focus on previous problem areas and review marked terms from the Glossary app. 

Session 6

• Begin domain two, Reimbursement Methods and review its sub-domains. Highlight any areas in which you need further review.  
• Research and reference study materials that relate to this domain. 

WEEK 3

Sessions 7 & 8

• Review Glossary terms for 20 minutes. Highlight and tag the words you need more focus on.
• Continue to review the previous domains and sub-domains from Weeks 1 and 2. 

Session 9 

• Dedicate focused time to knowledge domain three - Psychosocial Concepts and Support Systems.
• Research and reference study materials that relate to this domain and its sub-domains.

WEEK 4

Sessions 10 & 11

• Review marked terms from the Glossary App for 20 minutes.
• Continue to review the information from Week 3 and research any additional problem areas.

Session 12

• Progress to knowledge domain four, Quality and Outcomes Evaluation and Measurements.
• Research and reference study materials that relate to this domain.

WEEK 5

Sessions 13 & 14

• Continue reviewing Week 4, summarize key concepts and any additional research from Session 12. Focus on previously challenging areas and review marked terms from the Glossary App.

Session 15

• Dedicate this time to a focused study session for domain five, Rehabilitation Concepts and Strategies.
• Research additional domain concepts and review materials related to those concepts.

WEEK 6

Session 16

• Review Glossary terms for 20 minutes. Mark and practice the words you need more focus on.
• Continue to review the information from Weeks 4 and 5 emphasizing challenging areas.

Session 17 

• Begin knowledge domain six, Ethical, Legal, and Practice Standards.
• Research, review references, and implement any other study materials that relate to this domain.

Session 18

• Watch our Rooted in Excellence video series to see how the power of your hard work is leading you to the right path to excellence. 

WEEK 7

Session 19

• Test your knowledge with exam practice items and the Quiz App. Review study materials from Week 6 and any other challenging areas. 

WEEK 8

Sessions 20 - 24

• Review ALL materials, domains and sub-domains along with questions that you may have missed in the exam practice items or the Quiz App. 

OTHER RESOURCES

CCM Glossary App

• Download the only official CCM Glossary App. It includes all 750+ terms and definitions used on the CCM exam.
• Study by term or by definition using easy-to-manage decks. Keep track of learning by marking whether you know each term or definition.
• Available in the App Store and on Google Play (look for the "CCM Glossary App.")

CCM Exam Practice Items (Newly Improved!)

90-Day Access Includes:

• 115 practice questions designed to align with the new exam blueprint
• Self-paced and easy to use on the go
• Designed to help you identify strengths and areas for improvement
• Mimics the real exam experience with a blend of 3-4 multiple choice answer options
• Correct answers provided at the end to help with your studying

Fee: 90-day access for $59.99 
Plus, when you purchase the 115-question practice items, you’ll unlock the following bonus offer to expand your knowledge:

• Add up to 115 additional questions at a discounted price of $24.99 (only available after your initial purchase).

PURCHASE NOW 

REFUND POLICY: There will be no refunds given after purchase.

CCM^® Quiz App 

Are you a professional case manager studying for certification and wanting to test your knowledge base? Or an experienced case manager who would like to refresh your knowledge? If so, download the Quiz App, (for Apple or Android) to help case managers studying for certification. 

Available on your mobile device and at your fingertips 24/7 - conveniently study on the go, testing your knowledge and mastery of essential case management knowledge domains. The app provides: 

• Immediate feedback as it displays the number of correct vs incorrect responses, highlighting potential areas of weakness in case management knowledge domains
• Randomized question order to reduce memorization
• A dark mode option for easier viewing in low light
• A streamlined, modernized design
• Rational given for correct answers

Suggested Reference Books & Glossary

DISCLAIMER: The Suggested Reference List shows the actual books from where the exam questions were written. This list is updated periodically throughout the year. This is not meant to be a required reading list, nor should it be considered all-inclusive, but it can assist you in your exam preparation.

 Reference Books

CCM GLOSSARY

Case Management Body of Knowledge^® (CMBOK)

The Case Management Body of Knowledge^® provides the information and CE case managers need in one easy-to-use online resource. This tool was developed by The Commission™ for all case managers and other health care professionals across all practice settings.

• 100+ CEs (including 14 Ethics CEs) included with a subscription to the CMBOK and growing!
  • All CEs are pre-approved by The Commission™, NYSED and ANCC
• The 12-month subscription includes:
  • 24/7 online access to detailed, comprehensive knowledge across essential case management domains
  • Flow charts and diagrams to illuminate the case management process
• 59 post-tests and 112 CE credits at no extra cost  

SUBSCRIBE NOW!

CERTIFICATION 360™ WORKSHOPS

Why Attend a Workshop?

Part of The Commission's Learning Network™, this immersive educational workshop (offered in-person) is the fastest and most cost-effective way case managers can:

• Prepare — Fill your knowledge gaps at the only official workshop hosted by The Commission™.
• Refresh — Virtually interact with case management leaders and boost your practice.
• Rejuvenate — Breathe life into your organization’s training efforts.
• Discover —Trends and industry insight, plus tips and resources to use today as you prepare for certification.    

Certification 360^® Virtual:

The Certification 360^® Virtual Workshop provides insights into case management in place of our in-person workshops. It can assist leaders in case management to breathe new life into their training efforts. This virtual case management training will define the role of a case manager, examine psychosocial concepts and support systems, review the health care delivery system, enhance participants’ communication skills, discuss challenges practice settings, review the integration of behavioral and medical care, discuss legal, ethical and practice standards, define the essential activities implementation in the case management process and explain barriers related to culture, health literacy and other factors.

The virtual workshop format is broken up into four three-hour Thursday sessions (ET time zone).

Certification 360^® Virtual Workshop Learner Outcomes:

• Identify the role of case management in the interdisciplinary care delivery system
• Learn psychosocial concepts and support systems essential to case management
• Understand changes in the health care delivery system affecting case management
• Identify trends and opportunities for case management
• Develop enhanced communication skills
• Identify various practice settings and the challenges these present to the case manager
• Understand the integration of behavioral and medical care
• Learn the legal, ethical and practice standards of the case manager
• Define the essential activities of the case manager and how to implement them in the case management process
• Understand barriers to case management provision relating to culture, health literacy and other factors

Workshop Fee Includes:

In-person Workshop registration fee includes:

• Multiple sessions of learning accompanied by a printed course workbook
• 12 CEs approved for nurses, social workers, and CCMs
• *Access to the only exam practice items approved by The Commission™
• *One-year subscription to the The Commission's Case Management Body of Knowledge^®(CMBOK)
  *Please note that your exam practice items and The Commission's Case Management Body of Knowledge access will be sent after the start of the workshop series

Virtual Workshop registration fee includes:

• FOUR three-hour Thursday sessions (ET time zone)
• A course workbook, presented LIVE by Authorized facilitators of The Commission™
• 12 CEs available for nurses, social workers, and CCMs
• Access to the ONLY CCM^® Exam Practice Items approved by The Commission™
• One-year subscription to The Commission's Case Management Body of Knowledge^® (CMBOK)
  *Please note that your CCM^® Exam Practice Items and CMBOK access will be available after the start of the workshop series.
• Zoom will be the platform used

What Past Attendees Have to Say:

• "I truly enjoyed the course. The presenters were all knowledgeable and they made all of the subjects interesting and applicable to real life every day practice."  -Diedre R.
• "This class was amazing!! I learned so much information and that information will be used to change the way I assess, plan, and implement care for my patients."  -Cathy H.
• "The presenters had great stories/examples. They made an evening class after a full weekday interesting with their wit, intonation and uplifting nature."  -Katelin T.

Workshop Continuing Education Credits

The Commission is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center's Commission on Accreditation.

This program has been pre-approved by The Commission™ to provide continuing education credit to CCM^® Board-certified Case Managers. The course is approved for 12 CE contact hour(s). Activity code and Approval number will be awarded on your certificate of completion.

This program is approved by the National Association of Social Workers (NASW).

The Commission is recognized by the New York State Education Department’s State Board for Social Work as an approved provider of continuing education for licensed social workers. 

Criteria for Awarding CE/Contact Hours: Upon completion of the workshop, an evaluation must be completed. You must be present for the full duration of the sessions to earn the 12 CE/contact hours. 

Disclosures: All confirmed facilitators have disclosed that they have no relevant financial relationships or conflicts of interest with commercial interests related directly or indirectly to this educational activity.

Commercial Support or Non-Commercial Sponsorship: There is no commercial support or non-commercial sponsorship for this activity.

Workshop Cancellation Policy 

Cancellations to the Workshop or "no shows" are non-refundable. Registration fees are transferable to an upcoming Workshop or another participant. In the event that a Workshop is canceled, a full refund will be issued.

Learn more about the Workshops here on The Commission's Learning Network™.