Verbal and Emotional De-escalation
Course Provider
Certifications
Learning Objectives
1. Name the five levels of behavior
2. List at least one way to respond in each behavior level
3. Describe the importance of nonverbal communication
Course Offering: Seminar, Workshop, or Webinar - On-Demand (previously recorded)
Domain Focus: Psychosocial Concepts and Support Systems
Domain Focus: Psychosocial Concepts and Support Systems