Case Management: Conflict Resolution Strategies
Course Provider
Certifications
Learning Objectives
Identify the two principal types of conflict resolution activities that are common to case management practice
Define the role of the case manager in mediation
Define the role of the case manager in negotiation
Describe some of the tools used to enhance effective communication during conflict resolution
Course Offering: Written/printed (enduring)
Domain Focus: Program Development, Management and Evaluation, Psychosocial Concepts and Support Systems
Start Date:
End Date:
CE Credits: 1.00
End Date:
CE Credits: 1.00