CMSA Chicago 33rd Annual Conference From Playbook to Practice: Turning Strategy into Patient Impact

Learners will be able to analyze the benefits and challenges associated with implementing and managing I-SNPs in long-term care settings,, such as improved care coordination and cost savings, while identifying potential operational and regulatory challenges.

Learners will be able to apply best practices for successful I-SNP management, focusing on interdisciplinary team collaboration and care coordination, utilization management, and regulatory compliance with Medicare Advantage and CMS guidelines.

Learners will be able to identify strategies to recognize and present achievements with confidence and clarity.

Learners will be able to evaluate the role of case managers as leaders in healthcare, regardless of formal role.

Learners will be able to identify common family dynamics challenges that arise in both community-based and clinical care settings, and describe how they impact client outcomes and organizational resources.

Learners will be able to apply practical, hands-on strategies to de-escalate conflict, set boundaries, and guide families toward constructive decision-making.