Conflict Resolution and De-escalation Techniques - A Non-Violent Crisis Intervention Approach
Course Provider
Certifications
Learning Objectives
Identify and describe the prevalence and impact of violence and conflict in the workplace, particularly in high-risk sectors such as healthcare and social services.
Define the core principles of non-violent crisis intervention, including empathy, respect, and ethical conduct.
Recognize and accurately identify the three distinct phases of violence escalation (anxiety, defensiveness, and physical aggression).
Implement culturally sensitive communication strategies that consider the diverse backgrounds and needs of individuals in conflict situations.
Explain the Crisis Prevention Institutes (CPI) 5-Step Approach to setting limits, including offering choices with consequences.
Course Offering: Written/printed (enduring)
Domain Focus: Psychosocial Concepts and Support Systems Registration for this activity is limited exclusively to organizations that maintain an active subscription to the MedTrainer Learning Management System (LMS). Only learners accessing the course through the MedTrainer LMS platform are eligible to enroll at no charge and receive credit upon successful completion of the course, post-test, and evaluation form.
Domain Focus: Psychosocial Concepts and Support Systems Registration for this activity is limited exclusively to organizations that maintain an active subscription to the MedTrainer Learning Management System (LMS). Only learners accessing the course through the MedTrainer LMS platform are eligible to enroll at no charge and receive credit upon successful completion of the course, post-test, and evaluation form.