Helping Families Through Crisis with Strong Communication
Course Provider
Certifications
Learning Objectives
1.Identify their own communication style and assess its impact on client and family interactions.
2.Describe at least two communication styles that may contribute to conflict or misunderstanding in high-stress situations
3.Apply at least two strategies to adapt communication approaches when working with individuals with differing styles
4.Demonstrate the use of a structured communication framework to guide difficult conversations in professional settings.
5.Apply at least two de-escalation techniques to manage conflict with clients, families, or interdisciplinary team members.
6.Explain how self-awareness, emotional regulation, and professional boundaries influence communication outcomes.
Course Offering: Meeting, Seminar, Workshop, or Webinar - Live (delivered in real time)
Domain Focus: Psychosocial Concepts and Support Systems
CEs are a free benefit to ALCA members and those in the process of joining ALCA. There are no paid certificates. Guests are welcome but they may only attend additional future programs if they join ALCA.