Are CCM application, exam, and learning fees refundable?
Refund rules depend on the fee. The $235 CCM application fee is non-refundable; the $195 exam fee is refunded when an applicant is ineligible, and certain timely written withdrawals may qualify. Learning products and events have their own cancellation rules.
Identify the exact certification, event, course, or product and review its current guide or purchase page before requesting a refund.
Do not apply one program’s refund rule to another. For example, the CCM practice items state no refunds after purchase.
How do I apply for the CCM certification exam?
Review the current eligibility guide, create or sign in to your account, and open the CCM Exam Application during an application window. The current total is $430: a non-refundable $235 application fee plus a $195 exam fee.
Complete the license, certification or degree information and qualifying employment history. Provide the correct supervisor email when verification is required, submit the application, and pay both fees.
Use the current application-cycle page rather than an old hard-coded date. The $195 exam fee is refunded if the applicant is found ineligible; the application fee is not.
How do I contact The Commission?
Call 856-380-6836, email contact@yourcommission.org, or use the public contact form. Staff respond during regular business hours, Monday through Friday.
Use the Contact page for general certification, renewal, account, and website questions. For an account-specific issue, include only the identifiers staff asks for through the approved support channel; do not post private information in public chat.
For an urgent matter during business hours, call customer service at 856-380-6836.
How do I defer a CCM exam to the next window?
A candidate may request one deferment to the next exam window. First cancel the appointment through Manage Exam, then choose Apply for CCM Exam Defer, complete the application, and pay the non-refundable $85 fee.
Submit the request after initial approval and no later than the deadline in the current Exam Guide. Save the Pearson cancellation documentation.
A deferment is allowed only once and moves the candidate to the next window. Missing both the exam and the deferment process requires a new application and current fees.
Certification staff determines individual eligibility for deferment.
How do I renew my CCM certification?
Renew every five years with either 80 approved CE hours, including 8 ethics hours, or by re-examination. The online renewal normally opens within 90 days of the valid-through date; current fees are $299 through CE or $494 through re-examination.
Enter CE in The Commission Dashboard, meet the current license, certification or degree requirement, and choose Submit Renewal when the requirements and renewal window are active.
If Submit Renewal is missing even though 80 CE are entered and the credential is within 90 days of renewal, the current guide recommends trying the latest Chrome or Firefox before contacting staff.
How do I request CCM exam accommodations?
Indicate the need for accommodations in the initial CCM application and submit the required request and documentation for review by the application-window deadline. Approved candidates receive scheduling instructions after the request is reviewed.
Review the current Certification and Exam Guides before submitting. Documentation may need to describe the diagnosis or limitation, its functional effect, the requested accommodation, and why it is necessary.
Contact certification staff before the deadline when the required accommodation is not on the approved comfort list or the documentation requirements are unclear.
How do I retake the CCM exam after a non-passing result?
After the official results email, sign in and submit The Commission Application Exam Retake for the next available exam cycle. The current retake fee is $195, and only one retake is permitted under the original application.
Schedule the retake for the next consecutive cycle. If that retake is not used or is not passed, submit a new application and pay the current application and exam fees.
Do not use the old chatbot’s $185 retake or $395/$420 reapplication amounts. Current new-application total is $430.
How do I schedule, reschedule, or change a CCM exam appointment?
After approval and the scheduling email, sign in and choose My Account → Manage Exam. Schedule or change the Pearson appointment there; changes must remain in the approved exam window, depend on availability, and be made at least 48 hours before the appointment.
Use the Candidate ID supplied after approval. Save the Pearson confirmation number and email. A move to the next exam window is a deferment, not a normal reschedule.
If Pearson confirmation is not received within 48 hours after scheduling, contact The Commission and do not assume the appointment is complete.
How does a provider apply for continuing-education approval?
The Continuing Education Approval Program, formerly PACE, accepts online applications for CCM and CDMS activities. Current per-certification fees are $125 standard, $50 for employer in-service education, plus $125 for priority review when eligible.
Submit at least 20 business days before the activity when possible. Applications 10–19 business days before the activity require the priority fee; applications under 10 business days or submitted after the activity are not accepted. Do not submit more than 90 days before the start date.
Review may take four weeks or more after submission and payment. Final approval or rejection is emailed to the application contact; add ceapproval@yourcommission.org to safe senders.
How does CCM-R retirement status work?
A certificant retiring from active practice may request the honorary CCM-R designation at renewal or within nine months after expiration. It lasts five years, currently costs $100, and cannot be used to practice actively as a CCM.
Use the current retirement request form. At the end of five years, renew CCM-R or meet the current requirements to return to active CCM status.
What are the general CCM eligibility requirements?
A CCM applicant must meet one current license, certification, or qualifying degree route; one qualifying case-management employment category; and the moral-character requirements. Final eligibility is determined through the application review.
Review Sections 4 and 5 of the current Certification Guide. Employment must meet one of three routes: 12 months supervised by a CCM, 24 months without CCM supervision, or 12 months supervising people who provide case-management services. Additional rules cover duties, client contact, location, part-time proration, supervisor verification, and licenses or credentials from outside the United States.
A job title or credential name alone is not enough to guarantee eligibility. Compare all education, credential, and employment facts with the guide.
Apply during an open window for an official eligibility decision.
What continuing education counts for CCM renewal?
CCM renewal requires 80 CE hours in the current five-year cycle, including 8 ethics hours. Pre-approved courses use the activity code and approval number on the certificate; other qualifying activities may be submitted for post-approval at the current $15-per-program fee.
Enter pre-approved courses in The Commission Dashboard as they are earned. For post-approval, use the Post Approval control, supply the activity and focus-area information, and retain documentation for one year past the credential’s valid-through date.
Extra CE do not carry into the next cycle. Enter needed pre-approved activities before unnecessary post-approved activities because post-approval fees are non-refundable.
What is the Case Management Body of Knowledge (CMBOK)?
CMBOK is the Commission's Case Management Body of Knowledge, an online resource for case managers and other healthcare professionals. Visit https://cmbodyofknowledge.com/ to learn about its content and subscription options. If you already have a Commission account, log in to the Commission website, open My Account and choose Subscribe to CMBOK. See https://cmbodyofknowledge.com/content/subscribe-cmbok for subscription instructions.
What is the Certification 360 workshop?
Certification 360 is The Commission’s official case-management workshop series, offered in live, virtual, and on-demand formats as available. The current study-materials page links upcoming offerings and describes the format, CE, practice-item, and CMBOK benefits.
Use the current offering page for dates, format, price, registration, transfer, and cancellation terms; do not reuse a past event’s dates.
What study materials are available for the CCM exam?
The current study-materials page links the free Exam Prep Circuit, reference books, the CCM Glossary, practice items, CMBOK, Certification 360 workshops, and apps. Study materials are optional and do not guarantee a passing score.
Where can I find 2026 Virtual Symposium registration, rates, program, and CE information?
The 2026 Virtual Symposium is scheduled for October 13–15, 2026. Use the current Symposium site for registration categories and rates, the live program, continuing-education details, deadlines, and post-event recording access.
Rates and the program can change; link to the current pages instead of copying an old event amount or agenda.
Where can I find 2026 Virtual Symposium sponsorship information?
The 2026 sponsorship page lists current packages, prices, eligibility rules, benefits, and the sponsorship application. Availability is limited and may change as packages are sold.
Where can I open the full CCM Glossary?
Open the current full CCM Glossary PDF from the exam study-materials page. The same page also links the official iOS and Android glossary apps.
If the PDF link changes, return to the current Exam Study Materials page and choose CCM Glossary.
Where can I print a receipt from The Commission?
Sign in to My Account and choose Print Receipts from the account menu.
If the purchase is not listed, contact customer service with the purchase date and program; do not place payment-card details in a message.
Where can I subscribe to CMBOK?
The Case Management Body of Knowledge is available as a 12-month online subscription. Use the current CMBOK subscription site for current terms and pricing.
Do not rely on an imported $0.00 course field or an old chatbot price. If access was included in a workshop or bundle, contact Learning Network support about the entitlement.