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Having worked in customer service for over 10 years, I have experienced the good, bad, and ugly when dealing with customers. I put all of that experience to work and recently earned my Customer Service Manager-Advanced Certification through the Customer…

Get ready. Get set. Go for it: Paying forward the value of certification CCMs believe in themselves, their certification and their colleagues.  Something happened last month that drove this home for me. A newly minted CCM approached our booth at the…

Read this special supplement of CareManagement now: Preparing for Hematopoietic Cell Transplantation: Considerations for Case Management. It's complimentary and available to all CCMs! This special supplement is made possible by an…

Empowered, engaged, equipped and enabled: Enabling the power of e-patients Speaker: e-Patient Dave (Dave deBronkart), Patient Engagement Advocate, Author Learning Objectives: Communicate the World Bank's definition of empowerment and the five levels of…

The Decision Health Platinum Awards have always recognized professionals who strive to improve health care delivery and positively impact the lives of those they serve. In honor of Patrice V. Sminkey's memory, Decision Health introduced the Patrice V.…